Features

Explore all features to meet your business needs

AI Smart Conversation

Powered by large language models, the system deeply understands the semantics of customer questions, retrieves the most relevant answers from the knowledge base, and replies in natural, fluent language. Supports context memory for coherent multi-turn conversations.

I bought headphones last week. Can I return them?
Of course! Was the order placed within 7 days?
Yes, last Wednesday.
Great, it qualifies for a return. I'll process it right away.

Multilingual Globalization

Built-in 10 language interfaces (Simplified Chinese, Traditional Chinese, English, Japanese, Korean, Arabic, Spanish, French, German, Russian), automatically displays the interface in the visitor's browser language.

简体中文繁體中文English 日本語한국어العربية EspañolFrançaisDeutschРусский
Whatever language the visitor's browser uses, that's the interface they see

Real-time Message Translation

When the visitor's language differs from the agent interface language, a translation button appears automatically. Powered by Alibaba Cloud Translation API, switch between original and translated text with one click.

배송이 언제 도착하나요?
配送什么时候能到？
Click the button to try switching

Seamless AI and Human Switching

Visitors can request a human agent at any time, and agents can proactively take over. The switching process is smooth, chat history is fully preserved, and human agents can pick up context immediately.

AI is replying — full chat history preserved

Real-time Message Push

Powered by Socket.IO WebSocket long connection, message latency is extremely low. Agents can preview what visitors are typing in real time, prepare replies in advance, and improve response efficiency.

Visitor is typing…
Live previewWhen will my order be shipped?

Knowledge Base Management

Upload PDF, Word, TXT and other documents in the admin panel. AI automatically builds an index. When visitors ask questions, the most relevant content is retrieved in real time — the richer the knowledge base, the more accurate the answers.

PDFWordTXT
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AI auto-indexes → real-time retrieval on query